Privacy policy.

Revenir is committed to protecting and respecting your privacy. This privacy policy explains how we collect and use your personal data for this website and services related to this website (the “Service”). It also describes the choices available to you regarding our use of your personal data. Please note that this policy does not describe how we collect and process your information for other services provided by our organisation.

Before using the Service, please read this privacy policy carefully. By using the Service, you acknowledge that you have read and understood this privacy policy and our processing of your personal data. Please note that the Service is not intended for individuals under the age of 18, and we request that they do not provide us with personal data through the Service.

Privacy Policy for Websites

The general use and disclosure of personal information collected from individuals online, through websites, and web-based products.

Revenir Privacy Policy

Before using the Service, please read this privacy policy carefully. By using any of Revenir’s forms or services, you acknowledge that you have read and understood this privacy policy and our processing of your personal data. Please note that Revenir’s Services are not intended for individuals under the age of 18, and we request that they do not provide us with personal data.

Please do not hesitate to contact us at:

Revenir, 40 Bowling Green Lane, London, EC1R 0NE
info@revenir.uk

Revenir has also appointed a Data Protection Officer, Brian who ensures that your personal data is processed in a correct and lawful manner. You may contact the Data Protection Officer for any questions or concerns regarding Revenir’s processing of your personal data and the exercising of your rights via email at info@revenir.uk

Definition of personal data: Personal data refers to information that relates to an identified or identifiable individual.

Personal data collected by Revenir

Revenir may process the following categories of personal data about you:

Communication data

We collect data when you contact us about the Service. Communication data may include user data and other relevant information you decide to share with us about yourself. For example, we collect relevant information about your customer support interactions with us, such as the date, time, method of contact, and subject of the conversation. To ensure your security, we recommend that you avoid including sensitive data in your emails to us, and instead use our support forms or contact forms.

Basic contact information

If you ask us a question or request information, we will process your contact data to provide you with an answer or additional information.

Technical data

We may collect technical data from your computer or mobile device in connection with your use of the Service, such as your IP address, browser type and version, and screen resolution. Technical data may also include information about how you use the Service and if you encounter any technical errors.

How we collect your personal data

Some of the information Revenir collects about you on this website is received directly from you when you interact via a contact form. Failure to provide such personal data may prevent us from processing your question or request.

Some information may be shared with partners and used for retargeting advertising. We do not have access to that information, but if you are a logged-in Facebook or LinkedIn user and have consented to the use of their cookie files, information about your visit to our site is shared with them.

How your personal data will be used

Revenir processes your personal data for the following purposes and based on the following legal bases:

To provide the Service to you we will process your personal data. To provide you with the Service, in order to fulfil our contractual obligations towards you, and to pursue other legitimate interests. Depending on the nature of your request, we may also have a legal obligation to process your data. Your personal data is used to respond to your questions or requests for information, and technical data is used to ensure that the Service is presented in the best way for you on the device of your choice.

The legal basis for this processing is to provide you with the Service, to fulfil our contractual obligations towards you, and/or to pursue our legitimate interests, and sometimes to fulfil a legal obligation. For example, your personal data is used to provide you with the information requested in the Service, and technical data is used to ensure that the Service is presented in the best way for you and your devices.

To develop and improve the service, we may use technical data, and other aggregated and non-personal information to develop and improve the Service, including troubleshooting, data analysis, research, statistical purposes, and testing (such as beta testing and evaluation of new features, in line with the fundamental nature of the Service). For example, we may collect and evaluate technical data about your use of the Service for analytical purposes, to understand how people use the Service in order to make it more intuitive. The legal basis for this processing is our legitimate interest, such as to develop and improve the Service and its features.

The legal basis for this processing is to pursue other legitimate interests, such as to develop and improve the Service and its features.

To protect Revenir's business interests and legal rights We may process your shared personal information if required by law or if it is necessary to protect or claim our legal rights and interests or the rights and interests of others. This may be required if you or someone else directs claims towards us, to enable us to comply with laws, to fulfil auditing obligations, and to make disclosures in connection with a divestment of our business.

The legal basis for this processing is to pursue our legitimate interests to protect or claim.

How we share your personal data

Revenir aims to provide great service and user experience. This means sharing information with trusted individuals and companies:

Our employees and consultants Your personal data will only be processed by authorized individuals who work for us. This means that only those who need your data to perform their job, for example, to provide customer or sales support, will process it. Our employees and consultants are subject to confidentiality.

Our service providers

We may transfer or share your personal data with our suppliers and subcontractors who help us provide the service to you and manage our daily operations. Our suppliers and subcontractors are not allowed by us to use or disclose your personal data except as necessary to perform services on our behalf or to comply with legal requirements.

Legal purposes

We may share information about you if legal obligations require us to do so. For example, we may respond to lawful requests from law enforcement agencies, regulatory agencies, and other public and government authorities. We may also disclose information if needed to detect and prevent fraud or in connection with a legal process, for example, to enforce our terms and conditions or to protect our rights, or the rights of our affiliates, you, or others.

Business transfers

We may share or transfer your personal data in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. However, please note that we will never sell your personal data to third parties unless we have your permission to do so.

Where we process your personal data

Revenir always aims to process and store your data within the EU/EEA. In certain situations, your data may be transferred to, and stored at, a destination outside of the EU/EEA territory. Please note that privacy laws in countries outside of the EU/EEA may not be the same as, and in some cases, may be less protective than privacy laws in your country. However, we always ensure that we adopt adequate safeguards, such as EU standard contractual clauses and, where necessary, supplementary measures that, as much as possible, afford the data transferred to third countries a level of protection essentially equivalent to that guaranteed within the EU.

You can always contact us for information about the applicable safeguards.

How long we keep your personal data

Revenir keeps your personal data only as long as necessary to fulfill the purposes for which it was collected. How long this is depends on the type of information. We regularly review our need to keep data, taking into account applicable legislation. For information requests, we keep your contact information for the duration of the request and, if applicable, the following conversation. For customer service questions, we keep your data for 90 days, and for other questions, between 30 and 1 year, depending on the type of request.

But sometimes longer Sometimes we may need to keep your data if and to the extent it is necessary to protect or claim our legal rights. Your data may also be stored for a longer period if required by law, such as accounting and tax legislation.

Cookies

Like many companies, we use “cookies” and similar technologies in the service to make it more useful to the visitor. For more information about our use of cookies, pixels, and similar technologies, please see our Cookie Policy.

Changes in this privacy policy

This privacy policy may be updated periodically to reflect changes in the service or our collection and use of your personal data. We will remain diligently aware of any recommendations, such as those given by the EU Commission and the European Data Protection Board, and implement such guidance as appropriate. We recommend that you review this privacy policy when sharing personal data with us to ensure you are aware of any made amendments. We will indicate at the bottom of this page.

Your entitlements Right to object You possess the right to object to processing that is based on legitimate interest. This implies that we cannot process your personal data any longer, unless we can demonstrate compelling legitimate reasons that override your interests. You can always contact us to learn more about the balance test that was performed. Additionally, you may object to the processing of your personal data for direct marketing purposes by disabling notifications in your account settings or following the instructions to unsubscribe included in our emails.

Right to access and transfer your data

You have the right to request a copy of your personal data that we have processed, as well as additional information on how the data was collected, processed, shared, etc. In certain cases, you may also have the right to transfer your personal data to another controller.

Right to rectification

You possess the right to rectify inaccurate or incomplete information about yourself. You can change most of your personal details by accessing your account settings in the Service.

Right to erasure (‘right to be forgotten’)

You have the right to request that we erase your personal data, for instance, if the data is no longer necessary for the purposes for which it was collected or processed, or if there is no legal basis for processing the data.

Right to restriction

You are entitled to request that the processing of your personal data should be restricted until inaccurate or incomplete information about you has been corrected, or until an objection from you has been addressed.

Right to withdraw your consent

You may withdraw any consent you have given us at any time. However, please note that it will not affect any processing that has already taken place.

Right to data portability

You may have the right to access the personal data that you have provided to us. In such instances, we will provide your data in a structured, commonly used, and machine-readable format. You may also have the right to transfer the personal data to another data controller.

Complaints

You possess the right to file a complaint with the UK Data Protection Authority if you believe that we have not complied with our obligations regarding your personal data. More information can be found on the IMY website. You may also contact the supervisory authorities in the country where you live or work.

Changes to this privacy policy

This privacy policy may be updated periodically to reflect changes in the Service or our collection and use of your personal data. We will indicate the date of the most recent update at the bottom of this privacy policy. Current version: 02/03/2023.